ITEM TITLE:
Title
Consider approving Council Policy 01-14, Customer Service Policy, which seeks to establish standards and expectations in accordance with the True North Culture Statement for delivering exceptional service to all citizens, businesses, and stakeholders interacting with the City of Lawton, allow for floor amendments, and take action as deemed necessary.
body
INITIATOR: Dewayne Burk, Deputy City Manager
STAFF INFORMATION SOURCE: Dewayne Burk, Deputy City Manager
BACKGROUND: Over the past year, the City of Lawton has made great strides towards becoming a citizen-centric government focused on providing the highest level of customer service to all citizens. This proposed Customer Service Policy (Council Policy 01-14) is designed to set clear expectations for how we deliver service, putting citizens at the heart of everything we do. It reinforces the City’s True North Culture, which prioritizes serving our community with professionalism, transparency, and efficiency. The goal of this policy is to make sure all employees are aligned in their approach to customer service, ensuring that every person who interacts with the City has a positive, responsive, and respectful experience. By adopting this policy, the City Council is reaffirming its commitment to quality service that makes Lawton a better place to live, work, and do business. This policy is part of our ongoing efforts to create a welcoming, citizen-focused environment that enhances quality of life and supports economic growth. It ties into the broader vision of making Lawton "A Community of Choice Where Families Thrive" by setting the standard for how we serve our citizens.
EXHIBIT: Council Policy 01-14
KEY ISSUES: N/A
FUNDING SOURCE: N/A
STAFF RECOMMENDED COUNCIL ACTION: Approve Council Policy 01-14, including any floor amendments.